The support engineer is the key contact person for the technical aspects of an installed customer system. The Imagic support concept is based on a team of highly qualified technical experts accompaning the complete realisation of a customer solution; from design and preparation, installation and training down to long-term assistance during daily routine work as a personal project leader.
For short-term emergency support a hotline is available during all working days, being serviced by the same support team.
Thanks to the standardised, ISO certified documentation of each customer system, each hotline engineer is capable of providing immediate, focused help in case of emergency.
In order to guarantee fast and cost-effective remote help, Imagic makes use of the widely established Netviewer tool (www.netviewer.com), allowing a support engineer to directly log into your local system and carry out a system analysis.