Support / Training
Imagic maintains a highly qualified support team to provide services for installations, individual or group trainings on-site or in Imagic training rooms, as well as hotline requests and emergencies.
Remote Support via Internet and certified by Fraunhofer SIT
As an additional service to the established on-site assistance by our support team, Imagic disposes of an instant remote support using Internet connection. For this purpose Imagic makes use of the product Netviewer (www.netviewer.com) , being the standard site-to-site connection tool for many well-known enterprises. Via secured remote access we are able to provide instant help directly at your workplace.
Avoiding travelling and resource scheduling, hotline response times are remarkably shorter and much more cost effective. Your personal support engineer is pleased to inform you about further details of using Netviewer.